service agreement

Yay! You’ve located the least entertaining part of our program. We’ll make this quick.

This service agreement needs to be submitted by the Actor’s Representative - i.e., someone close to the participating actor, such as a family member, friend or someone who manages the funding for support under the actor’s NDIS plan.

Our Services 

Full Spectrum Theatre offers theatre classes to kids on the autism spectrum (but you already knew that).

Payment Terms

The dates and price of your actor’s classes are on the invoice. All prices are GST inclusive (if applicable) and include the full cost of providing the services.  By paying the invoice, you agree to the aforementioned dates and price. The exact class time will be confirmed in due course.

Refund and Cancellation Policy

Refunds are not given for absences (e.g. illnesses, holidays). However, if Full Spectrum Theatre is not a good fit for the actor, either party need only notify the other in writing, and we will refund the fees for future unused classes.

COVID Contingency Plan

If we are unable to run classes in person due to reasons beyond our control (e.g. lockdowns, illness) we will run virtual classes that are optimised for the online setting.

Behaviour

If a child’s behaviour seriously affects the safety or enjoyment of others, parents will be contacted and asked to make alternative arrangements, which could include you attending sessions with your actor.

Loss and Damage

Full Spectrum Theatre will not be held responsible for any loss or damage that may occur to attendees’ belongings.

Our responsibilities as the provider

We agree to:

  • treat all actors and their representatives with courtesy and respect.

  • listen to all feedback and resolve problems quickly.

  • communicate openly and honestly in a timely manner.

  • give as much notice as possible if a scheduled class must be changed.

  • keep accurate records on the supports provided to your actor.

  • protect your confidential information.

  • provide services in a manner consistent with all relevant laws including Working with Children Checks for all our staff, contractors and volunteers. 

Your responsibilities as the actor’s representative

You agree to:

  • inform us how you wish for support to be delivered to meet your actor’s needs.

  • treat us with courtesy and respect (hey, we’re people too).

  • communicate with us if you or your actor has any concerns.

  • notify us by email if an actor cannot make a class.

  • contact us as soon as possible if your child is not thriving at Full Spectrum Theatre, so we can discuss how best to support them.