service agreement
Yay! You’ve located the least entertaining part of our program. We’ll make this quick.
This service agreement needs to be submitted by the Actor’s* Representative - i.e., someone close to the participating actor, such as a family member, friend or someone who manages the funding for support under the actor’s NDIS plan.
Our Services
Full Spectrum Theatre offers theatre classes to kids on the autism spectrum (but you already knew that).
Payment Terms
The dates and price of your actor’s classes are on the invoice. All prices are GST inclusive (if applicable) and include the full cost of providing the services. Payment is required prior to the commencement of the term unless otherwise agreed in writing. Full Spectrum Theatre reserves the right to pause or cancel participation where fees remain unpaid.
By paying the invoice, you agree to the dates, fees, and terms outlined in this agreement.
For those paying via NDIS: Participants who are self-managed or plan-managed are responsible for ensuring their NDIS plan includes appropriate funding. Full Spectrum Theatre is not responsible for any unpaid fees due to insufficient or declined NDIS funding.
Refund and Cancellation Policy
Refunds are not provided for missed classes (e.g. illness, holidays, or other absences).
If Full Spectrum Theatre is not a suitable fit, either party may cancel participation by providing written notice.
Refunds will apply only to classes that have not yet commenced at the time notice is received.
Missed classes are not eligible for make-up sessions or credits.
emergency or disruption to classes
IfIf classes cannot proceed due to circumstances beyond our control (e.g. illness, venue closure, or other emergencies), we will notify families as soon as possible.
Where appropriate, alternative arrangements may be offered, such as rescheduling or online delivery.
Behaviour & SUPPORT NEEDS
If behaviours arise that significantly impact the safety or participation of others, we will work with families to explore appropriate supports or alternative arrangements.
You agree to provide relevant information regarding your actor’s support needs, medical considerations, and behavioural profile to support safe participation.
feedback & Complaints
We welcome feedback and take concerns seriously.
You can contact us at fullspectrumaus@gmail.com. Our full complaints policy is available on our website under “Policies”.
If a concern cannot be resolved, you may contact the NDIS Quality and Safeguards Commission.
LOSS, DAMAGE & PARTICIPATION RISK
Full Spectrum Theatre is not responsible for loss or damage to personal belongings.
While all reasonable care is taken, participation in activities is at the participant’s own risk.
Our responsibilities as the provider
We agree to:
Treat all actors and their representatives with courtesy and respect
Listen to feedback and resolve issues promptly
Communicate openly and in a timely manner
Provide as much notice as possible if classes change
Keep accurate records of supports delivered
Protect your confidential information
Deliver services in accordance with relevant laws, including Working with Children requirements
Your responsibilities as the actor’s representative
You agree to:
Share relevant information to support your actor’s needs
Treat staff and other participants with respect
Communicate any concerns with us
Notify us if your actor cannot attend a class
Let us know early if your actor is not thriving so we can support them